Words From Our Customers

Dec 10, 2020, 2:53 PM

Working with your insurance company can be complicated and confusing, though the service team at Hastings Mutual and our local independent agent partners can make the process a little easier for you. A phone call or email is enough to get you started.

Maybe you’ve seen some of the comments from our audience on the Hastings Mutual website (check the bottom of the home page). It’s great to offer reassurance to people going through a difficult situation. We also do our best to keep our agent partners and our policyholders informed every step of the way when we’re working with them.

Here are a few of the comments we’ve received over the past year — even now, people are graciously taking time out of their hectic days to thank us for the service they have received, and mention how it has helped them through some challenging times.

We were able to help Terry soon after COVID-19 shut down many businesses. In April and May, we paused charging premiums for auto insurance, and also stopped policies from being canceled for non-payment. This was a small way Hastings Mutual was able to help many people who were out of work. Even now some haven’t been able to earn an income the way they had before COVID-19, and we are working with them to help maintain their coverage.



A close focus on our customers — our policyholders, our independent insurance agent partners, and even the general public who aren’t yet policyholders — is something Hastings Mutual has always done. While we offer online tools to help visitors learn about our products and streamline the policy submission process, it’s the one-on-one relationships with people that matter most.



We were very glad to hear Patrick’s message when we followed up with him. Many people like to research financial matters on their own, maybe because they do it in the middle of the night, or maybe because they want to know what’s happening with their money. But when it comes to insurance, an expert like your local independent agent can help with the details — additions or changes to a policy to cover your specific situation, so you’re only paying for what you actually need.

We keep agents updated with the newest versions of our insurance coverage and let them know about discounts and credits available to policyholders. They can pass those on to you. It’s the kind of thing you might not know about without talking to an agent, like Patrick did.

If you have had a great experience with Hastings Mutual, let’s hear about it! Send an email, give us a call, or talk with your agent about your service. Join Terry, Teddy, and Patrick with a Hastings Mutual policy and the service you deserve.

The Mutual Understanding blog and Hastings Mutual videos are made available for educational purposes only. The information referred to is not an official company statement, corporate policy, or offer of coverage. Refer to your insurance policy for specific coverage. There is no representation as to the accuracy or completeness of any information found by following any link on this site. Please contact your local independent insurance agent with further questions and for more details on any insurance policy-related information you read here.

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