How A Phone Call Can Save Money For Your Business

May 19, 2021, 1:45 PM

Here at Hastings Mutual, we’re on the phone every day to collect information and answer questions — yes, we’re glad to see your emails and Facebook messages, but we still answer the phone too! It’s often faster and easier, and it can be the better solution compared to waiting for a reply to an email or text.

That’s one of the reasons we work with Medcor to offer the FirstCall Work Injury Hotline to all of our Workers’ Compensation (WC) policyholders.

A WC policy is owned by a business and covers its employees. If an employee suffers a non-life-threatening injury on the job — say, a deep cut on a worker’s arm from a construction tool on the work site — a manager doesn’t have to try and figure out the best medical treatment for the worker. Instead, they make a call to the FirstCall Work Injury Hotline.

A skilled medical professional will pick up the phone and make referrals on appropriate treatment. It could be something simple that the caller can help the injured worker manage, or maybe the injury is severe enough to require a trip to the emergency room.

It’s a toll-free phone call available 24 hours a day, all week long. It’s available in English, Spanish, and many other languages.

After the call, a report on the incident will be filed, with all the details on what happened, and how it was resolved. Usually that’s something the manager on duty will have to put together, and he or she might not have all the specifics, or leave something out. With the FirstCall Work Injury Hotline, the reporting is handled for the employer.

There’s no need to make medical decisions or keep track of incident reports. Employees get the treatment they need, and staff can concentrate on the work they’ve been hired to do.

We’ve talked about the FirstCall Work Injury Hotline before, and it’s worth revisiting. Especially since we have proof of its success:

Within three days of an injury, 79% of claims submitted through the FirstCall Work Injury Hotline were reported, more than twice the percentage submitted through other methods. Most of the time, the sooner we have a claim submission, the quicker we can investigate, and the quicker we can provide compensation if necessary.

Questions? Let us know in the comments.

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